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Refund Policy

RETURN/EXCHANGE POLICY:

If you are not completely satisfied with an item, you may return it and we will refund eligible purchases. (Please check the Terms & Conditions below to determine eligibility). You have 14 days to inquire about an exchange or to receive a Credit to Krush. We do not refund. Our credit's will not expire and can be used both online and in-store. As soon as the returned item gets to us we will ship out your Krush Credit Note. 

RETURN & EXCHANGE TERMS AND CONDITIONS

  • Returns must be completed no later than 14 days after the order is received.

  • Original invoice must accompany returned item(s) in order for refund to be processed. Original item(s) must be in original condition of when it was received and have tags attached.

  • Gift returns can only be made in stores.

  • Returns & exchanges in store are accepted within 14 days of the original purchase date. The original receipt and original method of payment must be presented. A merchandise credit will be issued for the total amount returned. 

  • Returned items must be in their original state and deemed to be unworn to be accepted.

NON—RETURNABLE ITEMS

  • All sale items are final sale. 

  • Lingerie is non-returnable .
  • Swimwear is non-returnable.
  • Gift Certificates are non-returnable.

ITEMS EXEMPT FROM RETURN

  • Shipping from your original purchase will be deducted from your credit note. 

TO RETURN AN ITEM

  • Customers are responsible for shipping items back to Krush. We will not pay for the return shipping. To send back your item first email us at krushssm@outlook.com. Following this, if the exchange or credit note is granted, you can ship the item to:
    2-1340 Great Northern Rd.
    Sault Ste. Marie, ON
    P6B 0B3
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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